Your customers message on WhatsApp.
This agent handles 60% of them.
An AI agent that sits on your WhatsApp Business number — answering FAQs, looking up orders, explaining policies — and only escalates what it can't handle. Fixed price. Shipped in 2 weeks. Sounds like your team, not a robot.
Your customers expect instant replies. Your team can't keep up.
WhatsApp is the world's most-used messaging app — and increasingly the channel your customers prefer for support. They don't want to wait in an email queue. They don't want to fill out a ticket form. They want to message you like they message their friends: quickly, casually, and on their terms.
The problem is that most customer queries are repetitive. Order status. Returns policy. Pricing questions. Opening hours. Your support team answers the same 15 questions hundreds of times a month — and the genuinely difficult cases sit in a queue behind all that noise.
This agent handles the repetitive work. Your team handles the work that actually needs a human.
Everything you need to go live in 2 weeks
The £5,000 build covers the full setup — from API configuration to real-query testing. Nothing left for your team to figure out.
Three phases. Two weeks. Then it's live.
You give me access
Your existing support conversations, FAQs, policies, product docs, and access to one backend system for order lookup. A 30-minute call to understand your brand voice and escalation preferences. That's it.
I build and test
Knowledge base ingestion. Conversation flows. Backend integration. Brand voice calibration. Then I run your real historical conversations through the agent and share the results — what it handles, what it escalates, and what needs tuning.
It handles the volume
The agent goes live on your WhatsApp number. Customers message, it responds. Hard questions get routed to your team with full context. You get a monthly conversation report showing exactly what's being handled — and what's not.
The numbers from a recent build
Fixed price. No surprises. No hourly billing.
Common questions
Which WhatsApp API do you use?
The official WhatsApp Business API via an approved BSP (Business Solution Provider). Not the free WhatsApp Business app — the proper API that lets you send templates, automate replies, and handle volume.
If you already have a BSP, I'll work with yours. If not, I'll recommend one and get it set up as part of the build.
What about my existing Zendesk / helpdesk?
The agent sits in front of your helpdesk. It handles the easy stuff — FAQs, order status, policy questions — and escalates the rest into Zendesk (or Freshdesk, Intercom, etc.) with full conversation context.
Your team sees fewer tickets, not a new tool. The agent doesn't replace your helpdesk — it filters what reaches it.
What languages does it support?
The underlying LLM handles 50+ languages natively. For the build, I'll calibrate and test in your primary language plus one secondary language.
Additional languages can be added during the retainer — each one requires testing and voice calibration to make sure it sounds right, not just technically correct.
How does escalation to a human work?
The agent detects when it can't confidently answer — complaints, edge cases, anything outside its training. It doesn't guess or bluff.
It hands off to your team with the full conversation transcript, customer details, and a summary of what was discussed. No context lost, no customer repeating themselves. The handoff goes to your existing helpdesk, Slack channel, or email — wherever your team works.
What if our policies or pricing change?
That's what the retainer is for. Send me the updated docs and I'll retrain the knowledge base — usually same-day.
The retainer includes up to 2 new intents per month and 3 hours of iteration time, so policy changes, new product launches, and seasonal updates are all covered without extra charges.
30 minutes. No brief required. Just a conversation.
Pick a time. We'll talk about your support volume, the questions your customers keep asking, and whether this agent would pay for itself. No pitch, no pressure.